Refund & replacement policy

1. General approach

Digital orders are reviewed against the package and specification confirmed before payment. If a delivered item materially differs from that confirmed specification, contact support promptly with the order details.

2. Replacement requests

Where a package includes replacement coverage, the applicable period and conditions should be confirmed before payment. Replacement may be offered where a verified delivery issue falls within those terms.

3. Refund eligibility

Refunds may be considered when the agreed service cannot be delivered, when a verified technical issue cannot be resolved, or where the delivered item does not match the written order specification.

4. Non-refundable situations

Change of mind after successful digital delivery, misuse of delivered access, failure to follow setup instructions, or requests outside the confirmed support period may not qualify.

5. Custom and bulk orders

Large or custom orders may have specific terms agreed in writing before payment. Those written terms take priority for that order.

6. Contact

Send the service name, package, order date and a clear description of the issue to the support route used for the order.